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Delivery & Defrosting

From Maui to your doorstep


Your package should arrive with frozen meat, but sometimes, products may slightly thaw in transit. Similar to “blown packs,” feel free to refreeze it, or you can store it in the fridge and cook it within three to five days.


It can be quite a journey from Maui to your doorstep. Our products are handled with care, packed in eco-friendly materials, and sealed with the full intention of delivering a fresh, beautiful product. However, we can’t speak for our carrier affiliates. Your order may start as a box but arrive resembling a football; if you feel that your package is compromised or missing product, please contact us immediately.

If you receive your package and notice a blown pack of meat, donʻt worry. If your products arrive relatively cold (below 40° F), the meat is safe to eat. Even if you notice some discoloration, this is due to the meat’s exposure to oxygen. You can do one of two things: place it in a freezer-safe bag, store it in the freezer until ready to cook, or allow the meat to defrost (see Defrosting Guide below) and cook within three to five days.


We want you to love your venison.If, for any reason, you’re not satisfied with your purchase, simply contact us via email at or phone at 808-934-2245, and we’ll make it right.


To avoid leaks and messy clean-ups, be sure to defrost meat on a paper towel-lined plate or bowl. This will help catch any liquid that may leak out during the process of thawing your food!  Never thaw your venison on the kitchen counter, in the garage, or outdoors. These methods create opportunities for bacteria to grow, leaving your meat unsafe for consumption.


This method is the safest (and easiest) way to thaw your venison, though it requires some planning. You’ll want to place your venison cuts in the fridge at least 24 hours before you’re ready to cook them. Larger pieces can take a little longer, so adjust accordingly. *


This is the fastest way to thaw your venison—it just requires a bit more of your attention. Leave your venison in its airtight packaging and submerge in a bowl of cold tap water, changing out the water every 30 minutes so it continues to thaw. Small cuts of meat weighing a pound or less can be thawed within an hour using this method, while larger cuts may take up to 2-3 hours. It’s important to note to cook the meat immediately once thawed.


Though this is not our favorite option, you may choose to thaw in the microwave. Microwaves tend to thaw unevenly, partially cooking some areas of the meat while leaving others raw, which gives you less control over the final product. If you do choose this method, remove it from the packaging, place it on a microwave-safe dish, and plan to cook your venison immediately.

For more information, check out the USDA guidelines.


Venison Recipes

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